2024 was a landmark year for artificial intelligence. While AI's origins trace back to the 1930s—culminating in Alan Turing's famous 'Turing Test'— its real breakthrough came in the early 2000s with the rise of machine learning.
Machine learning and AI have become part of daily life through everyday interactions like facial recognition, automatic number plate recognition, satellite navigation systems, and voice recognition-based automated agents. The most visible change for society has been the rapid development and public release of large language models (LLMs) like ChatGPT triggered an unprecedented surge in AI adoption across industries.
As AI continues evolving, its impact on organisations is becoming profound. Below, we explore key areas where AI is reshaping business operations.
We are closely monitoring AI's rapid evolution and its implications for businesses. In the coming months, we will explore these trends in greater detail, providing insights into emerging technologies, best practices, and real-world applications. Stay tuned for our upcoming blogs as we navigate this transformational shift.
AI accelerates business transformation through predictive analytics, operational efficiencies, and automation. However, these advancements also introduce risks, particularly regarding intellectual property and data security.
Many AI tools are trained on vast datasets, including user-submitted data, raising concerns about confidentiality and compliance.
A growing challenge is shadow IT, where employees adopt AI tools without company approval. A 2023 Fishbowl survey revealed that 70% of ChatGPT users in the workplace hid their usage from employers. Meanwhile, a Cyberhaven study found that employees frequently input sensitive company data into AI models, further heightening security risks.
To mitigate these risks, organisations should:
By adopting these measures, businesses can harness AI's potential while safeguarding their data and compliance requirements.
Artificial Intelligence for IT Operations (AIOps) revolutionises IT management by predicting issues, automating responses, and optimising network performance.
Initially coined by Gartner, AIOps is fast becoming a critical component of modern IT strategies.
According to Juniper, their AIOps solutions can:
Beyond network management, AIOps is transforming software development, data centre operations, and IT security. As businesses scale, AI-driven automation will be essential in maintaining resilience and efficiency across IT environments.
As organisations embrace AI, they must decide where they want to run their models. Do they run their own private models trained with their own proprietary data, or do they use a public model?
The complexity of running a private model currently puts it beyond the reach of all but the largest companies. The question is, when using a cloud-based approach, are there safeguards in place for proprietary data or the benefit from models derived from proprietary data not to leak to competitors or even the public domain? A cloud-first approach offers rapid scalability and access to high-performance computing.
However, industries handling sensitive data—such as finance and healthcare—often require on-premises solutions for enhanced security and compliance.
A hybrid model offers the best of both worlds:
Regardless of the approach, AI-ready infrastructure requires careful planning in key areas:
AI is no longer a future consideration — it is redefining business today. Organisations that proactively integrate AI in a secure, scalable, and sustainable way will gain a lasting competitive advantage.
Want to explore AI-driven solutions tailored to your business?